1. Introduction & Acceptance

Welcome to OneHem (www.onehem.com). These Terms and Conditions ("Terms") govern your use of our website and purchase of products from OneHem Fashion Pvt. Ltd.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. Account Registration

• You must be at least 18 years old to create an account and make purchases.
• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to provide accurate, current, and complete information during registration.
• You are responsible for all activities that occur under your account.

3. Products & Pricing

3.1 Pricing

• All prices are in Indian Rupees (INR) and include applicable GST.
• Prices are subject to change without prior notice.
• The price at the time of order placement will be honored.

4. Orders & Payment

4.1 Payment Methods

• Credit/Debit Cards (Visa, Mastercard, Rupay, AMEX)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking (All major Indian banks)
• Cash on Delivery (COD) - available for select pin codes

5. Shipping & Delivery

• Delivery Time: 5-7 business days for metro cities; 7-10 business days for other locations.
• Shipping Charges: Free shipping on orders above ₹999.
• Tracking: All orders include tracking information sent via SMS and email.

6. Returns & Refunds

6.1 Return Policy

• Returns accepted within 7 days of delivery.
• Products must be unused, unwashed, and in original condition with tags attached.
• Original packaging must be intact.

6.2 Refund Process

• Refunds are processed within 7-10 business days after receiving the returned item.
• Refunds are credited to the original payment method.

7. Governing Law

• These Terms are governed by the laws of India.
• Any disputes shall be subject to the exclusive jurisdiction of courts in Noida, Uttar Pradesh.

8. Contact Information

For questions regarding these Terms, please contact us: